Field Service Manager

Technical Service Manager
Renewable Energy

Australia

Key Responsibilities

• Act as the primary technical liaison between regional service teams and global engineering teams
• Coordinate with headquarters to obtain technical information and provide support to onsite service personnel
• Organise and deliver technical training sessions for field engineers and service technicians
• Coordinate customer-facing training programs in collaboration with global technical training teams
• Provide technical consultation to internal teams during project bidding and tender preparation
• Support troubleshooting and root cause analysis for technical issues occurring during project operation
• Develop and maintain technical training materials and service documentation for the regional team
• Ensure field teams are properly trained on commissioning procedures, maintenance requirements, and safety standards
• Support continuous improvement of service delivery processes and technical capabilities
• Provide onsite technical support during key project phases when required
• Collaborate with global engineering teams to escalate and resolve complex technical issues

Requirements

• Bachelor’s degree in Engineering (Electrical, Mechanical, Automation, or related discipline)
• Minimum 4+ years of experience in technical support, field service, or engineering roles within renewable energy or power systems
• Experience in solar, battery energy storage systems (BESS), or related power infrastructure is highly preferred
• Strong understanding of commissioning, troubleshooting, and product system integration
• Experience delivering technical training or preparing technical training materials
• Excellent communication and presentation skills
• Valid driver’s licence and willingness to travel to project sites as required