Cx Manager Job Description
Location: Norway
Start Date: 27 June 2025
Pay Rate: 8000 Per Day
Job Description:
We are seeking a highly skilled and experienced Customer Experience (Cx) Manager to join our team in Norway. As a Cx Manager, you will be responsible for overseeing all aspects of customer interactions and satisfaction, with a focus on the renewable energy sector. You will work closely with internal teams to ensure a seamless and positive customer experience, while also identifying opportunities for improvement and growth.
Key Responsibilities:
- Develop and implement customer experience strategies in line with the company's goals and objectives
- Manage and mentor a team of customer service representatives
- Analyze customer feedback and data to identify trends and areas for improvement
- Collaborate with cross-functional teams to ensure a consistent customer experience across all touchpoints
- Stay up-to-date on industry trends and best practices in customer experience management
Required Skills and Experience:
- Proven experience in a customer experience management role, preferably in the renewable energy sector
- Strong leadership and communication skills
- Excellent analytical and problem-solving abilities
- Ability to work effectively in a fast-paced environment
- Knowledge of CRM systems and customer feedback tools