Quality Assurance Professional

? Job Title: Quality Assurance Professional – Process, Product & Projects

? Purpose of the Role

To lead and coordinate quality assurance across manufacturing processes, product development, and project execution. The role ensures that quality standards are embedded throughout the value chain—from design and production to delivery—supporting operational excellence and customer satisfaction.

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? Key Responsibilities

? Process Quality

• Develop, implement, and maintain ISO-compliant Quality Management Systems (QMS) across manufacturing operations

• Lead internal audits, manage non-conformance (NC) processes, and drive root cause analysis and corrective actions

• Collaborate with operations and engineering to optimise process capability and reduce variation

?? Product Quality

• Oversee product validation, testing, and inspection protocols to ensure compliance with specifications and regulatory standards

• Support FMEA, control plans, and quality gate reviews during product development

• Act as a neutral reviewer in design reviews and product release decisions

? Project Quality

• Serve as Quality Manager in Projects (QMiP), ensuring quality is integrated from the sales phase through to project delivery

• Develop and maintain project-specific quality plans, including risk assessments, quality gates, and milestone reviews

• Coordinate cross-functional quality teams and liaise with customers, suppliers, and internal stakeholders

• Train and up skill the NPD teams in the latest quality tools, ensuring quality milestones are embedded in all development plans.

? Required Skills and Experience

• Proven experience in quality management within a manufacturing environment.

• Strong knowledge of ISO 9001, APQP, PPAP, FMEA, 8D, and Lean Six Sigma.

• Excellent communication and leadership skills.

• Ability to influence cross-functional teams and drive cultural change.

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? KPIs and Performance Metrics

• First Pass Yield (FPY)

• Cost of Poor Quality (COPQ)

• Customer complaints and warranty claims

• Audit findings and closure rates

• On-time delivery of quality milestones

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? Reporting Line

• Reports to: Head of Operations / Head of Quality